AI-powered VoIP: what businesses can expect

Automating business processes is a necessity for most organizations. While the human element is still important, automation increases time to market and saves money. And because telecom is an essential part of businesses’ operations, AI developers are introducing advances in VoIP telephony that will take automation to a whole new level. Contact center operations Highly […]

Amazing improvements in Office 365

If you’re an Office 365 subscriber, you’re in for some souped-up enhancements. Most involve artificial intelligence (AI) making sense of your data for you, so you spend less time and effort manually processing it. Here are a few of the latest enhancements that’ll give you more time for value-added tasks (and for coffee breaks and […]

Think your password is secure? Think again

A password policy designed for federal agencies must be secure, right? Surprisingly, that hasn’t been the case, according to the National Institute of Standards and Technology (NIST). The NIST created many of the password best practices you probably loathe — the combination of letters, numbers, and special characters — but it now says those guidelines […]

The true cost of an ugly website

We are taught never to judge a book by its cover. But in this superficial age, looks are everything, especially for websites. Your website is a customer’s first impression of your business, and if it doesn’t wow them, you’re losing money. Follow these best practices so you don’t end up in that situation. A variety […]

5G’s impact in the evolution of VoIP

Mobile connectivity is a top priority for personal and business users alike. 5G, or fifth-generation wireless systems, will change not only people’s daily routines but also the way small- and medium-sized businesses (SMBs) operate. Here are three main ways that 5G will change VoIP for SMBs. Improved Video Conferencing The major factor holding web and […]

Get the most out of Office 365 with these tricks

Does your organization need to optimize its migration and provision of Office 365? Here are 6 strategies for managing and making the most out of your subscription to Microsoft’s premium cloud-based productivity suite. Declutter your inbox If you’re having trouble managing the overwhelming amount of emails in your inbox, then using Office 365’s “Clutter” feature […]

Not all hackers are cybercriminals

Newspaper headlines and Hollywood movies have shaped our understanding of computer hackers, but in the real world it’s not so simple. Some hackers are making massive contributions to the field of cybersecurity, it just depends on which hat they’re wearing that day. Take a few minutes to learn about white, black, and gray hat hackers. […]

Reasons to back up your mobile devices

Companies such as Apple, Samsung, and others have turned mobile phones into mini-computers that can serve as a substitute for your laptop, or as a storage device. If you’re using a smartphone as a communications and storage device, backing up now would be a wise move. Malware on mobile More than two-thirds of the world’s […]

Is your VoIP distributor right for you?

Because it is cost-effective, Voice over Internet Protocol (VoIP) is a popular choice today among small- and medium-sized businesses (SMBs) looking to upgrade their phone systems. But before you contact just any VoIP distributor, make sure you are dealing with a respectable and trustworthy one. Here is a checklist of the must-have qualities of a […]

How to protect your Office 365 data

Office 365 is a complete cloud solution that allows you to store thousands of files and collaborate on them, too. In addition to its productivity features, the service comes with security and compliance solutions that will help businesses avoid the crushing financial and legal repercussions of data loss. However, even with its comprehensive security tools, […]